DigiAdvisor Support helps Temu shoppers understand their options and prepare their requests. We are independent, so Temu makes the final decision on every order, refund and account matter.
Order tracking help
We explain what each tracking status means, how long delays usually last, and when it makes sense to contact Temu about a package that has not moved.
Returns and refunds guidance
We walk you through starting a return in the Temu app, choosing the right reason, packing the item, and checking your refund status afterward.
Wrong, missing or damaged items
We help you collect the right evidence, such as photos of the item and packaging, and describe the problem clearly so your claim is easier to review.
Payment and coupon problems
We help you check failed payments, possible duplicate charges, and credits or coupons that did not apply, and tell you what to ask your bank or Temu.
Account and login help
We guide you through password resets and verification, and how to secure an account you think someone else used.
App and checkout troubleshooting
We go through practical fixes for crashes, slow loading, and checkout errors on phones and computers.
What we do not do
- We do not approve refunds or change orders. Only Temu can.
- We do not ask for your Temu password or full card number.
- We do not promise a specific outcome.