1. Call us
Call 1-888-884-3769 and tell us what happened. Please have your order number and order date nearby.
2. We explain your options
We look at the situation you describe and explain what you can do, which screen in the Temu app to use, and what to expect next. Any fee is quoted before you agree to anything.
3. You take the next step
You submit your request to Temu yourself, with our guidance. If something does not work, call us again and we will help you adjust your approach.
Good to know
- We are independent and not Temu customer service.
- You stay in control of your own account at all times.
- We will never ask for your password.