Are you Temu?
No. DigiAdvisor Support is an independent third-party service. We are not affiliated with, endorsed by, or sponsored by Temu.
Can you approve my refund?
No. Only Temu can approve refunds. We help you understand the process and prepare your request.
Do you need my Temu password?
Never. Do not share your password, verification codes or full card number with anyone, including us.
What should I have ready when I call?
Your order number, the order date, and a short description of the problem. Photos of damaged or wrong items are helpful.
How much does it cost?
We tell you about any fee on the call, before you agree to it. You are never charged without your clear agreement.
Where can I reach official Temu support?
Open the Temu app, go to your account, and use the Help or Customer Service section. That is the official channel.
How long does a refund take?
It depends on the payment method and the reason for the refund. The order page in the Temu app shows the expected timing for your case.
How can I tell if a Temu support call or text is a scam?
Be careful with unexpected calls or texts asking for codes, passwords, gift cards or payment. Read our guide on spotting support scams in the Help Guides section.
Still have a question? Call 1-888-884-3769