A pending authorization can look like a charge even when the order did not go through.
Checklist
- Check your Temu orders. Is there one order or two?
- Look at your bank or card app. Is the amount marked pending or posted?
- Confirm the card details and billing address are correct.
- Wait a few business days. Pending authorizations are often released automatically.
If a posted duplicate charge remains, contact Temu through the app first. Your bank can also review charges you do not recognize.
Still stuck? Call 1-888-884-3769