Open the Temu app, go to your orders, and select the order. The tracking section lists each update with a date.
Common stages
- Processing: the seller is preparing your item.
- Shipped: a carrier has the package.
- In transit: the package is moving between facilities. Updates can pause for several days, especially for international shipping.
- Out for delivery: the local carrier is delivering it.
When to take action
If tracking has not changed for longer than the estimate shown on your order page, use the order help option in the app. Have your order number and screenshots of the tracking history ready.
Still stuck? Call 1-888-884-3769