Do not throw anything away yet. Evidence helps.
What to capture
- A photo of the outer packaging and shipping label.
- Clear photos of the item showing the damage or the difference from the listing.
- A screenshot of the product page as you ordered it.
Then
Open the order in the Temu app, choose the option for a wrong, damaged or missing item, and describe the problem in one or two plain sentences. Upload your photos and keep the item until the claim is settled.
Still stuck? Call 1-888-884-3769